Return Policy of Arte Rúnico Gemma Anjana

1. Contact for Returns

To request a return for products purchased on our website gemmaanjana.com, you must contact us via email devoluciones@gemmaanjana.com within 30 days after receiving the product. In your message, please include:

• Order number
• Full name
• Reason for return
• Photos of the product (if applicable)

2. Return Procedure

Once we have received your return request, we will provide you with a free return label to print. We will give you clear instructions to return the product. It is important that the product is returned in its original, unused condition and with its original packaging.

3. Accepted Returns

Product not to the customer's liking

• We will provide you with a free return label to print.
• The refund will be issued once the product is received and reviewed.

Damaged or defective product

• The customer must send a photo of the damaged or defective product.
• After Arte Rúnico Gemma Anjana verifies the damage, we will proceed with a full refund or send a replacement, as the customer prefers.
• We will provide you with a free return label to print.

Undelivered product

• If the product does not arrive at its destination and is not delivered, the product amount will be refunded within 7 days after confirming that the product was not delivered.
• Additionally, we will cover any extra costs related to the failed delivery.

4. Return Period

Returns will not be accepted after 30 days after the delivery of the product. It is essential that customers contact us within this period to manage any return.

5. Exceptions

Customized or Handmade Products

Although our products are handmade and, in some cases, customized, we accept returns for both defective products and products not to the customer’s liking. Please refer to the specific conditions in the sections above.

6. Refunds

• Refunds will be issued using the same payment method used in the original purchase.
• The refund process may take up to 7 days once the returned product has been received and verified.

7. Exchanges

Currently, we do not offer direct exchanges as the products are handmade.

8. Contact

For any questions or further assistance, you can contact us through:

• Email: devoluciones@gemmaanjana.com
• Phone: 665 514 331