Gemma Anjana Rune Art Return Policy

1. Contact for Returns

To process returns of products purchased on our website gemmaanjana.com, you need to contact us via email at devoluciones@gemmaanjana.com within 15 business days after receiving the product. In your message, please include:

• Order number
• Full name
• Reason for the return
• Photos of the product (if applicable)

2. Return Procedure

Once we have received your return request, we will provide instructions for returning the product. It is important that the product is returned in its original, unused condition, with its original packaging..

3. Accepted Returns

Product not to the customer's liking

• The customer will be responsible for the return shipping costs.
• The refund will be processed once the product is received and reviewed, with shipping costs deducted if applicable.

Damaged or defective product

• The customer must send a photo of the damaged or defective product.
• After the damage is verified by Gemma Anjana Rune Art, we will proceed with a full refund or send a replacement, depending on the customer's preference.
• In this case, shipping costs will be covered by us.

Product not delivered

• If the product does not reach its destination and is not delivered, the product amount will be refunded within 3 business days after confirming that the product was not delivered.
• Additionally, we will handle any extra costs related to the failed delivery.

4. Return Period

Returns will not be accepted after 15 business days after the product delivery. It is crucial that customers contact us within this period to process any returns.

5. Exceptions

Customized or Handmade Products

Since our products are handmade and, in some cases, customized, we do not accept returns due to a change of mind.. Only returns for defective or damaged products will be accepted.

6. Refunds

• Refunds will be issued using the same payment method used in the original purchase.
• The refund process may take up to 15 business days once the returned product has been received and verified.

7. Exchanges

We currently do not offer direct exchanges. If you want a different product, please place a new order and follow the return process for the current item.

8. Contact

For any questions or further assistance, you can contact us through:

• Email: devoluciones@gemmaanjana.com
• Phone: 665 514 331