Return Policy of Arte Rúnico Gemma Anjana
Returns Summary (Valid throughout the EU)
- Return period: 30 days from receipt
- Return shipping costs: FREE for the customer (prepaid label included)
- Accepted reasons: Any reason (don't like it, defective, not delivered)
- Product condition: New, unused, with original packaging
- Refund: Full refund within 7 business days
- Valid for: handmade and personalized products
International Returns (USA and rest of the world)
- Return period: 30 days from receipt
- Return shipping costs: FREE (prepaid label included)
- Reasons: Any reason
- Refund: Full refund within 7 days
- USA: We send a prepaid label
- Rest of world: Prepaid label or reimbursement of shipping costs
Policy valid worldwide. No restocking fees.
2. Return Procedure
Once we have received your return request,
we will provide you with a prepaid and free return label to print. The return shipping costs are covered by us.
We will give you clear instructions on how to return the product.
It is important that the product is returned in its original, unused condition and with its original packaging.
3. Accepted Returns
Product not to the customer's liking
- We will provide you with a free return label to print.
- The refund will be issued once the product is received and reviewed.
- Los gastos de devolución son 100% gratuitos para el cliente.
Damaged or defective product
- The customer must send a photo of the damaged or defective product.
- After Arte Rúnico Gemma Anjana verifies the damage, we will proceed with a full refund or send a replacement, as the customer prefers.
- We will provide you with a free return label to print.
Undelivered product
- If the product does not arrive at its destination and is not delivered, the product amount will be refunded within 7 days after confirming that the product was not delivered.
- Additionally, we will cover any extra costs related to the failed delivery.
4. Return Period
Returns will not be accepted after 30 days
after the delivery of the product. It is essential that customers contact us within this period to manage any return.
5. Exceptions
Customized or Handmade Products
Although our products are handmade and, in some cases, customized, we accept returns for both defective products and products not to the customer’s liking.
Please refer to the specific conditions in the sections above.
6. Refunds
- Refunds will be issued using the same payment method used in the original purchase.
- The refund process may take up to 7 days once the returned product has been received and verified.
7. Exchanges
Currently, we do not offer direct exchanges as the products are handmade.
